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Research Research Institutes The Institute of Service Management (IDM Dresden)

Institute of Service Management (IDM Dresden)

Vision & Mission

The Institute of Service Management is a dedicated research institute of the SRH Hochschule Berlin at Campus Dresden.

A special focus of our research approach is given to questions of the tourism industry as a major driver and the underlying understanding of its part in the service industry. Particularly, this includes companies in the hotel industry and in the broader hospitality industry. Since this sector is especially characterized by medium-sized companies, the majority of our projects are held within this context.

Nevertheless, small and large corporations benefit from our academic knowledge, too. This is irrespective of the age the company: Our project partners range from young start-ups to well established industry leaders.

The focus of our activities is aimed toward the long-term sustainability of these companies. In this respect, we explore elements of an innovation-friendly management approach. In addition, we are committed to a consciousness of sustainability.

Your first Contact Executive Director and Academic Director

Matthias Straub

Prof. Dr. Matthias Straub


of Business Administration with focus on Hospitality & Tourism, Study Programme Director International Tourism & Event Management (Campus Dresden)
Room 401 (Campus Dresden)
Telephone +49 351 40 76 17-46 Send an email

Prof. Dr. Walter Freyer


Academic Director - Institute of Service Management
Telephone +49 (0) 351 40 76 17-45 Send an email

Further Contacts

Prof. Dr. rer. nat. Ines Lolo Britt Carstensen


of Sustainability & Innovation Management and Tourism
Room S.104
Telephone +49 30 374 374 -450 Send an email

Prof. Dr. Carolin Steinhauser


of International Hotel Management (Campus Dresden)
Telephone +49 351 40 76 17-20 Send an email

MBA Jörg Männicke

Research Associate

Research Associate Internationales Hotelmanagement
Room 205 (Campus Dresden)
Telephone +49 351 40 7617-40 Send an email

Research Cooperations

Research Cooperations - Germany

  • Dr. Judith Behrens (TU München)
  • Prof. Dr. Jantje Halberstadt (Leuphana Universität Lüneburg)
  • Dr. Boris U. Bauke (formerly University of Hannover)
  • Dr. Uwe Gross (formerly University of St. Gallen)
  • Arbeitskreis "Innovationsorientierte Unternehmensführung" im FGF e.V.

Research Cooperations - Abroad

  • Benjamin E. Gräub (formerly University of St. Gallen)
  • Matt Murphy (University of Victoria)
  • Robert C. Wolcott (Kellogg School of Management)
  • Lucius Gering (formerly University of St. Gallen)
  • Katrin Burmeister-Lamp (Rotterdam School of Management, Erasmus University)
  • Sabrina Artinger (University of Oxford’s Saïd Business School)
  • Prof. Antonie Serra (Universidad de las Islas Baleares)
  • Prof. Dr. Bong-Seok Kim (Kyung Hee University Seoul)